The Probation System of Georgia Term Paper Example | Topics and Well Written Essays - 1500 words

The Probation System of Georgia - Term Paper Example As observed in the past years, the crime rate has increased leading to a consequent upsurge in the number of criminals in the population, in the state of Georgia. This resulted in set up of improved probationer and management responsibilities. Therefore, the probation operations were more successful such that an improvement in case management was observed. Improved case management resulted in supervision that is more efficient from the probation officers in such a way that they did not affect the society in a negative manner. There was also the creation of an environment whereby the departments run by the probation officers are redirected such that the probation officers handle cases of higher risk probationer population. The state of Georgia also developed the Probation Reporting Contact Centre. It was specifically developed to help in the improvement of processes by the probation officers and acted as a reliable source of information and assistance. The Probation Reporting Contact Centre was also observed to offer relief to the probation officers through offering compliance reports and offering routine content. This was made probable by the formation of an Interactive Voice Response system, which handled the automation of notes system documentation and call reception automation. The adoption of this new system also meant that the probation officers received customer support from staff members designated to make live telephone conversations. The Probation Reporting Contact Centre proved to be an efficient and effective way since it offered a low risk operation whereby all stable probationers were in a position to report their residences and at the same time comply with the court order conditions of probation. Through this body, the probation officers were also able to participate in self-improvement programs with translation in better service delivery (Palmer, 2008). The probation officers are responsible for the management of all cases and the decision-making activities pertaining offenders in the state of Georgia. These probation officers are highly qualified in the field of handling cases of delinquency and hence the all the assisting technologies were designed in such a way that all the data concerning patients was delivered to the probation officers in a timely manner electronically. The transmission of patient’s data electronically prepares the probation officers psychologically such that they are able to prepare prior to meeting with the patient. As a result, the tactics and approaches employed by the probation officers are informed as they already have an insight of the case at hand. This increased the effectiveness of the probation programs making the probation system in Georgia robust. The Probation Reporting Contact Centre acts as a very essential reporting tool for the probation officers. This is because this organization was formed and designed in such way that it acts as a positive sanction and supervision tool. The use of this instrument has proven to be very successful in the sense that the community receives safer and faster probationer supervision and compliance. This is evident through instances whereby the probationers are not always required to report to the office to offer their service as a probation officer in person. This in turn translates into the overcoming of many shortcomings posed such as time wastage on the job owning to the wait time in most probation lobbies and childcare expenses. The incorporation of this new technology in probation offices,