Communication Skills-A Reflection for Pharmacist- myassignmenthelp

Question: Discuss about theCommunication Skills-A Reflection for Pharmacist. Answer: Analysis of my discussion with Ms. Forks My discussion with Ms. Forks was guarded but cordial, I was cautious not to offend her because she began the conversation on a defensive note. However, as the conversation progressed, she responded calmly. How I needed to attend to Ms. Forks needs, I needed to consult with hospital professionals including the pharmacist and the doctor dealing with her case. In hindsight, I should also have consulted with a social worker attached to the hospital and community transport provider who would take care of her transport to meet her appointment with the general practitioner. Was there any negotiation required with your discussion with Ms. Forks? Negotiation was required but was not done because of the situation she was in. Being a hypertensive patient, she was irritable by the time the nurse came to her. Under normal circumstances, negotiation was required. Time management of the scenario. Did you find that the time went quickly? My time with Ms. Forks went very fast. I think this was because I expected her to largely be aggressive and uncooperative. The time was well utilized. Did you cover enough information? No, there was not sufficient information provided for Ms. Forks. Information about her attending hospital for another procedure and need for transport arrangements was not provided to her. I was only required to communicate the information that would require her participation and cooperation and I am glad she complied with it without argument. It could have been better if I got more details about the patient prior to meeting her. Did you respond to cues from Ms. Forks appropriately? Ms. Fork began sending cues right from the beginning of my conversation with her by muttering to herself. Although that gesture is annoying, I responded by seeking clarification with a relaxed tone which was appropriate. Analysis and interpretation of information post discussion with Ms.Forks There was lack of medical history which made the interaction less comprehensive. The nurse also lacked social skills to make Ms. Folks engage in conversation with her. Consultation methods (if any) There was no consultation method used in this conversation with Ms. Forks. How I should have communicated effectively with Ms. Forks The quality of my conversation with Ms. Forks was poor because it was missing medical history and other crucial details in her social life. Decision making was one sided as the Ms. Forks was not involved. In a perfect scenario, there should be discussion with the parties concerned when making decisions. Our conversation with Ms. Forks took just thirty minutes and yet she had been waiting all morning to be discharged. This was poor time management and resulted in the patient feeling irritated. I feel that if the patient had been attended to earlier, my conversation with her could have been better and less confrontational. The environment could have been conducive to allow the patient to express how she felt about the kind of assistance she was being given. Decision making techniques There was poor decision making as there was no consultation with the patient. When someone else is involved, decisions should be made together. Analysis, prioritization and evaluation of the case With regard to analyzing the patient, I applied the tool of identity where I deduced the patients problems and directed them to direct clinical judgments. I desisted to idle talk that could drive the conversation away from the problem mat hand and in this regard I made the patient comfortable resulting in positive outcomes. On the social front, I first confirmed that the patient was living alone and suggested that she accepts company from an officer from a homecare organization. Because this was linked to her problem and its solution, the patient was compliant. I managed the time given well by just taking thirty minutes of the patients time. This is a technique that I have learnt with time and requires gauging the situation and determining how much time to take. Reflection and evaluation I feel that at the end of the action that I was not fully prepared to converse with the client. I hurriedly relied on the information her chart and because I sensed she was irritated, I rushed through the conversation. Reflection on my actions I think if I had sufficient time, I could have allowed Ms. Forks to give feedback and express her opinion. This discussion was mainly one-way and I failed to use interpersonal skills in communication. Consider questioning. What happened? How did you feel? What impact did it have? What would you do better next time? The mood of the conversation was set in motion by the grumbling of the client and her expression of disgust that I was in a hurry to discharge her because I needed her bed for another patient. I felt embarrassed that the patient had overheard my conversation with my fellow nurse. This spoilt my mood to converse and I decided to engage the patient only on the required matters and discharge her because I did not want to spend any extra time with her. Next time if I am given a case similar to Ms. Fork, I will seek enough information about the patient to understand her situation. I will then give her sufficient time to respond so that she expresses her opinion. This will result in positive outcomes for both of us. Nursing entry My communication with Ms. Forks was cordial but tense. The planning for the meeting was poor as there important information about her medication was not communicated to her. I have prepared her transport to hospital for further treatment and an official from the community service provider. She is cooperative regarding further treatment.